Your tracking number will be automatically emailed once your order is processed
and shipped. Tracking numbers will not be available by phone and may only be
requested via email. To request your tracking please email contact@PocketBikeParts.com subject
"tracking number" and include your name or order number.
We strive to ship your order within 1 to 2 business days from receipt of
payment; Monday through Friday excluding observed holidays and weekends. PocketBikeParts.com
/ World Ventures Corp. cannot be held liable for delayed shipments caused by an
act of god, such as bad weather or any other event that we cannot control. If
under some unusual circumstance your order takes longer than 48 hours to leave
our warehouse we apologize.
Free shipping applies to orders over $99 and refers to standard ground shipping
within the 48 contiguous states. Oversize packages (heavyweight) may be subject
to additional shipping fees, if this occurs you will be notified of the balance
due as soon as possible. Items that are considered to be over sized/heavy weight
include Tires, Body Kits and Batteries, but are not limited to these products.
PO Boxes, APO's or FPO's
FedEx shipping is not available to PO Boxes, APO's or FPO's. Please select USPS
when shipping to PO Boxes, APO's or FPO's to avoid any delay in your shipment.
USPS Priority Mail can take up to 7 business days to be delivered. The transit times of 1, 2 or 3 days as stated by the post office depends on your local post office and is not guaranteed. USPS First Class Mail can take 7-10 business days depending on your local post office. Since USPS cannot be tracked in real time sometimes tracking numbers will not be updated until the package reaches a major hub. USPS has been known to reuse their tracking numbers at times, so if the order is tracking incorrectly try re-tracking it at a later time.
You can view the USPS terms stating they do not guaranteed Priority Mail service on their web site "Priority Mail FAQs" on line 5)
"Is the scheduled delivery day guaranteed?
Priority Mail remains a non-guaranteed service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date. However, Priority Mail Express continues to provide a money-back guarantee* service for most domestic destinations***."
FedEx Ground shipping is estimated to take between 2-7 business days depending
on the destination (see FedEx transit time chart below). Transit time does not
include the 1-2 days for order processing. When selecting FedEx Overnight, 2nd
Day or Express Saver/3 day, FedEx does not include the day the order is picked
up in the transit time estimate.If you select an express shipping option
we will make every effort to expedite your order quicker, but we cannot
guarantee that it will be processed before the above mentioned 1-2 business
FedEx Transit Time Chart
Processing times are not included in transit times and must be considered when
estimating delivery dates.
Incorrect Address or Typo's
PocketBikeParts.com / World Ventures Corp. will not be responsible for paying
reshipping fees for errors that are no fault of our own. The customer is
responsible for assuring that the shipping address on the order is correct. Any
orders returned due to an address error such as an undeliverable address will
be the responsibility of the customer to pay any reshipping fees.
Shipping Delays / Out of Stock Items
Shipping delays may be caused by natural disasters or errors made by a shipping
company. A freight carrier may delay a shipment for reasons uncontrollable by
us, therefore in the event of such a delay we cannot be held responsible. In
order to ensure your order arrives promptly please insure that your shipping
information is correct. In the event a shipment is returned due to an incorrect
address provided by the customer the customer will be accountable for shipping
costs. If an item is back order the order will be held in "Back
Order" status and will be shipped immediately upon arrival. Back Orders
are generally filled within 2-5 business days. If a back order is going to take
longer to restock you will be notified via the email you provide. If no
email was provided we will attempt to reach you by phone with the phone number
on your account.
If there is an item missing from your order we must be notified via email
within 3 days of receipt of the order. No exceptions so please check your order
as soon as it is delivered.
If your item(s) arrives damaged you must keep the box
in original condition and contact us via email or phone within 3
business days. The shipping company may want to inspect the package to
confirm the damages. Please keep the original box and all packing
materials so that we can file an insurance claim with the shipper. We
will send out the replacement item(s) within 1-2 business days after
receiving your notification.
orders may require
further verification which may cause order processing delays. For faster
processing select PayPal as the payment method and ship to an address
Confirmed with PayPal. To avoid shipping delays or for questions please
us. Also note that Free Shipping is only for orders in the 48 contiguous
States. International shipments may be charged additional fees by
carriers, the customer is responsible for any tariffs, taxes, etc.
imposed by their country. Some International orders shipped via USPS
Priority Mail may not be
traceable but delivery is usually within 7-10 business days.
First Class Mail orders are not traceable and can sometimes take over
2-3 weeks for