Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site, or place a phone order. Anyone using this site must be 18 years of age or older and completing a purchase implies that an adult is placing the order.
Shipping & Delivery
Your tracking number will be automatically emailed once your order is processed and shipped. Tracking numbers will not be available by phone and may only be requested via email. To request your tracking Click Here and select "tracking number" from the drop-down box, also please be sure to include your name or order number.
We strive to ship your order within 1 to 2 business days from receipt of payment; Monday through Friday excluding observed holidays and weekends. PocketBikeParts.com / World Ventures Corp. cannot be held liable for delayed shipments caused by an act of god, such as bad weather or any other event that we cannot control. If under some unusual circumstance your order takes longer than 48 hours to leave our warehouse we apologize.
Free shipping applies to orders over $99 and refers to standard ground shipping within the 48 contiguous states. Oversize packages (heavyweight) may be subject to additional shipping fees, if this occurs you will be notified of the balance due as soon as possible. Items that are considered to be oversized/heavy weight include Tires, Body Kits, and Batteries, but are not limited to these products.
PO Boxes, APO's or FPO's
UPS shipping is not available to PO Boxes, APO's or FPO's. Please select USPS when shipping to PO Boxes, APO's or FPO's to avoid any delay in your shipment.
The USPS Priority Mail can take up to 7 business days to be delivered. The transit times of 2-3 days as stated by the post office depends on your local post office and is not guaranteed. USPS First Class Mail can take 7-10 business days depending on your local post office. Since USPS cannot be tracked in real time sometimes tracking numbers will not be updated until the package reaches a major hub. USPS has been known to reuse their tracking numbers at times, so if the order is tracking incorrectly try re-tracking it at a later time.
UPS Ground shipping is estimated to take between 2-7 business days depending on the destination (see UPS transit time chart below). Transit time does not include the 1-2 days for order processing. When selecting UPS Overnight, 2nd Day or Express Saver/3 day, UPS does not include the day the order is picked up in the transit time estimate. If you select an express shipping option we will make every effort to expedite your order quicker, but we cannot guarantee that it will be processed before the above mentioned 1-2 business days.
UPS Transit Time Chart
Processing times are not included in transit times and must be considered when estimating delivery dates.
Incorrect Address or Typo's
PocketBikeParts.com / World Ventures Corp. will not be responsible for paying reshipping fees for errors that are no fault of our own. The customer is responsible for assuring that the shipping address on the order is correct. Any orders returned due to an address error such as an undeliverable address will be the responsibility of the customer to pay any reshipping fees.
Shipping Delays / Out of Stock Items
Shipping delays may be caused by natural disasters or errors made by a shipping company. A freight carrier may delay a shipment for reasons uncontrollable by us, therefore in the event of such a delay, we cannot be held responsible. In order to ensure your order arrives promptly please ensure that your shipping information is correct. In the event, a shipment is returned due to an incorrect address provided by the customer the customer will be accountable for shipping costs. If an item is back ordered the order will be held in "Back Order" status and will be shipped immediately upon arrival. Back Orders are generally filled within 2-5 business days. If a back order is going to take longer to restock you will be notified via the email you provide. If no email was provided we will attempt to reach you by phone with the phone number on your account.
If there is an item missing from your order we must be notified via email within 3 days of receipt of the order. No exceptions so please check your order as soon as it is delivered.
If your item(s) arrives damaged you must keep the box in original condition and contact us via email or phone within 3 business days. The shipping company may want to inspect the package to confirm the damages. Please keep the original box and all packing materials so that we can file an insurance claim with the shipper. We will send out the replacement item(s) within 1-2 business days after receiving your notification.
International orders may require further verification which may cause order processing delays. For faster processing select PayPal as the payment method and ship to an address that is Confirmed with PayPal. To avoid shipping delays or for questions please contact us. Also note that Free Shipping is only for orders in the 48 contiguous United States. International shipments may be charged additional fees by certain carriers, the customer is responsible for any tariffs, taxes, etc. imposed by their country. Some International orders shipped via USPS Priority Mail may not be traceable but delivery is usually within 7-10 business days. International First Class Mail orders are not traceable and can sometimes take over 2-3 weeks for delivery.
Returns & Refunds
Returning an item(s)
Returning an item(s) To return an item you must request an (RMA) return authorization number within 14 Days of receiving of the item(s). Packages returned without an RMA number will be refused. Returns must be received within 30 days from the date the item was received by the customer. Some items may not be returned (see list below). All returns will be assessed a 20% restocking fee (no exceptions) and items returned damaged will be assessed a 50% depreciation fee. If an item is defective please see our warranty terms. Orders that were shipped free will be assessed the original shipping cost to you, which will be deducted from your credit. We strongly advise that you ensure your return shipment in case it is lost or damaged. To request an RMA number please fill out the Return Authorization Form. No returns or exchanges on Used items, Electrical items, Haynes Repair Manuals, Fueled items. No exceptions on any!
If an item has not been shipped you can cancel, but we cannot guarantee that we can stop the process and retrieve the order before it's shipped. Please allow 2 to 3 business days for your account to be successfully refunded for the canceled orders. Orders that have already shipped cannot be canceled but may be returned. Once an order is shipped an RMA return authorization must be requested to return the order. Shipping charges are nonrefundable on an order that has been shipped. PocketBikeParts.com reserves the right to cancel an order without notice.
Refund processing may take up to 10 business days from the day the return was received. Refunds are issued to the original form of payment.
We do not do exchanges. You can return the item(s) and the credit will be issued to your original form of payment. The fastest and easiest way to get the correct product is to place a new order.
International Customers Returns Policy
All international sales are final.
The recreational scooters we offer usually carry a 30 to 90 day manufactures warranty depending on the manufacturer. For example, Razor electric scooters carry a 90-day warranty parts warranty and X-treme gas scooters carry a 30-day parts warranty (the duration of the warranty will be listed on the product checkout page in a drop-down box). Products with a manufactures warranty have an 800- number or other instructions listed in the product box or manual and any issue can be dealt with directly with the manufacturer. We can also help you with any warranty issue(s) you may have by helping you mediate any claims between you and the manufacturer.
Razor Scooters Limited Warranty
The manufacturer warranties this product to be free of manufacturing defects for a period of 90 days from the date of purchase. This Limited Warranty does not cover normal wear and tear, tires, tubes or cables, or any damage, failure or loss caused by improper assembly, maintenance, storage or use of the Razor E100, E125, E150, E175.
This Limited Warranty will be void if the product is ever
• used in a manner other than for recreation or transportation
• modified in any way
X-Treme Scooters Manufacturers Warranty
Details Click here
Street Legal Scooter
Our lance and SYM brand scooters have 2-year limited manufactures warranty for parts and labor. Call or visit our showroom for detail.
We guarantee our parts are free of defects for 30 days from the date you receive your order. If you feel a part is defective or is damaged under normal operating conditions contact us via email or phone detailing the defective part(s). We may require a photo or the original part(s) be returned to us for inspection. If the part(s) is confirmed to be defective by one of our techs we will replace the part(s) free of charge.
Note: Any modification of the original part(s) will void the warranty. Regular wear items such as pull starts, tubes, tires, chains, belts, clutches, nuts, bolts and body panels are not warranted. Rock/Cobra scooter parts do not have any warranty and are sold As-Is since they are discontinued parts. No warranty on electrical items.
Safety and Liability Policy
PocketBikeParts.com and its parent company World Ventures Corp. cannot be held liable for damage to property and/ or injury or loss of life incurred while operating any of our products and/ or caused by a person operating any of our products. Persons under 18 years of age must be supervised by a parent or legal guardian while operating our products.
Riders must wear a Department of Transportation (DOT) approved helmet when operating any of our products. Failure to wear proper protective gear may result in serious injury or loss of life. ATVs, dirt bikes, go karts, scooters can be dangerous to operate and you should not engage in stunt or extreme riding. Avoid excessive speeds and drive especially careful on difficult terrain. Do not ride in wet weather as it impairs traction, braking, and visibility. The risk of an accident is dramatically increased in wet conditions. Do not ride at dusk, after dark, or at times of poor visibility.
Acceptance of Terms and Conditions
Purchasing and/ or accepting items from PocketBikeParts.com indicates you are in agreement with our terms and conditions.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of World Ventures Corp. D.B.A. PocketBikeParts.com. The collective work includes works that are licensed to World Ventures Corp. D.B.A. PocketBikeParts.com. Copyright 2003, World Ventures Corp. D.B.A. PocketBikeParts.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with World Ventures Corp. D.B.A. PocketBikeParts.com or purchasing World Ventures Corp. D.B.A. PocketBikeParts.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with World Ventures Corp. D.B.A. PocketBikeParts.com or to purchase World Ventures Corp. D.B.A. PocketBikeParts.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by World Ventures Corp. D.B.A. PocketBikeParts.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site. All images and photos are the sole property of World Ventures Corp and may not be used for any source or purpose without the express written consent of World Ventures Corp.
All other trademarks used herein are the properties of the respective owners.
Go-Ped® is a registered trademark of Paramount Motor Werks.
Razor® is a registered trademark of Razor USA.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, World Ventures Corp. D.B.A. PocketBikeParts.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. World Ventures Corp. D.B.A. PocketBikeParts.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. World Ventures Corp. D.B.A. PocketBikeParts.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, Packages returned without a RMA number will be refused. reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
(World Ventures Corp. D.B.A. PocketBikeParts.com) shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if (World Ventures Corp. D.B.A. PocketBikeParts.com) has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a (World Ventures Corp. D.B.A. PocketBikeParts.com) product is mistakenly listed at an incorrect price, (World Ventures Corp. D.B.A. PocketBikeParts.com) reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. (World Ventures Corp. D.B.A. PocketBikeParts.com) reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, (World Ventures Corp. D.B.A. PocketBikeParts.com) shall issue a credit to your credit card for a canceled order.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by (World Ventures Corp. D.B.A. PocketBikeParts.com) without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
(World Ventures Corp. D.B.A. PocketBikeParts.com) may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to (World Ventures Corp. D.B.A. PocketBikeParts.com).
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Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a (World Ventures Corp. D.B.A. PocketBikeParts.com) or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
(World Ventures Corp. D.B.A. PocketBikeParts.com) does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, (World Ventures Corp. D.B.A. PocketBikeParts.com) is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, (World Ventures Corp. D.B.A. PocketBikeParts.com) reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to (World Ventures Corp. D.B.A. PocketBikeParts.com) in its sole discretion.
You agree to indemnify, defend, and hold harmless (World Ventures Corp. D.B.A. PocketBikeParts.com), its officers, directors, employees, agents, licensees and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, (World Ventures Corp. D.B.A. PocketBikeParts.com) may link to sites operated by third parties. However, even if the third party is affiliated with (World Ventures Corp. D.B.A. PocketBikeParts.com), (World Ventures Corp. D.B.A. PocketBikeParts.com) has no control over these linked sites, all of which have separate privacy and data collection practices, independent of (World Ventures Corp. D.B.A. PocketBikeParts.com) These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, World Ventures Corp. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).